FAQ's

Refund Policy

 

Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase.

Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value. 

Habibis Home Medical, Inc. will not be held liable for purchases that are lost, misplaced, stolen, vandalized, etc. once delivery of said purchase has been delivered.  The purchase will be considered delivered when the shipping company (i.e. FedEx, UPS, USPS, etc) has documented that final delivery to purchasers shipping address has been completed.

Privacy Policy

 

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service

(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep said information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


 Google Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. 

 Starting May 15, 2017, Remarketing Audiences created in Google Analytics will be enhanced to automatically take advantage of new cross-device remarketing functionality now available in AdWords and DoubleClick

 Where users have chosen to enable Google to associate their web and app browsing history with their Google account, and to use information from their Google account to personalize ads, Google will use data from its signed-in users together with Google Analytics data to build audience lists for cross-device remarketing. In order to support this feature, two things will happen: First,  users of this site, Google Analytics will collect Google-authenticated identifiers associated with users’ Google Accounts (and therefore, personal information). Second, Google Analytics will temporarily join these identifiers to  Google Analytics data in order to support your audiences. 

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent 

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. 

This policy was last modified on 04/10/2017

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

www.habibishomemedical.com

1924 South Pine St.

Little Rock, AR 72204

United States

info@habibishomemedical.com

5016634744

Terms of Service

 Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Habibi's Home Medical, Inc.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.The term ‘Habibi's Home Medical, Inc.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1924 South Pine St., Little Rock, AR 72207. The term ‘you’ refers to the user or viewer of our website.The use of this website is subject to the following terms of use:The content of the pages of this website is subject to change without notice.This website contains material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice.Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

How We May Use The Information You Provide

We may use your Personal and non-Personal Information for our general commercial purposes, to respond to and fulfill your requests for products and services and to market our products and services that you have agreed to receive or when we have your consent to:

  • send you our catalogs and other offers through mail;
  • send you our email newsletters and specials offers, and notify you when you have won one of our contests;
  • contact you about the status of or to obtain additional information about your order;
  • improve our web site, customer service and merchandise selections;
  • process your registration on these Sites, including verifying your email address is active and valid;
  • track user involvement in our community discussions. We do this to provide you with an open, but also civil, discussion forum. For example, we keep track of the ratio of how many flagged comments are eventually deleted in order to award badges to our most effective comment moderators. 
  • perform statistical analysis to learn more about how these Sites are used, we aggregate and analyze the data collected to monitor and analyze use of these Sites, to better tailor site functionality and our content and design to suit our visitors needs;
  • syndicate (if we choose) the publicly available content of our community areas to third-party websites using RSS or other technologies. Please use caution when deciding to disclose any Personal Information in public activities or submissions;
  • prevent illegal activities such as content that infringes or violates the rights of other members or violates the law. We can remove any type of content you post on these Sites if we believe illegal activities

The Personal Information We May Collect From Other Sources

We may receive information about you from third-party sources when you allow us access to your data through a third-party service to create a site profile or when a friend provides us your information. For example, we may receive information from social networking sites, databases, online marketing firms, and ad targeting firms.

How We May Share the Information Collected

We do not rent or sell email address lists. We may share segments of your Personal Information with our affiliated entities. We may share your Personal Information with unaffiliated entities when (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our  Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); (6) the information is shared with third parties for their marketing use; or (7) to others as described in our Privacy Statement. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

Personal Information We Do Not Share

We do not give access to your contact information to third-parties when they display advertisements on our Sites. We do not share your telephone number or credit card information for use by other companies

How You Can Control Email Communications You Receive From Us

You have the opportunity to choose to receive email communications such as our newsletter and/or special offers and change your mind at any time. If you choose not to sign up for this email service, we will send you only email that relates to a specific purchase or in response to an email inquiry from you.

Other Types of Information We May Gather, How it is Used and Our Use of Gifs and Cookies, Do-Not-Track

We may use technology to collect anonymous, non-Personal Information that indicates how our site is used by visitors. We use this information to improve our site, for example by enhancing pages or features that are visited frequently, and on occasion we may share this information with our affiliates or other third party companies to provide them with an indication of the amount of interest in our site for advertising purposes and to help us plan for technical improvements. This information will not identify you or any other user of our web site as an individual. We currently do not use technology that recognizes or responds to Do-Not-Track signals from your web browser. We engage third parties such as advertising service providers that may collect information about your online activities over time and across different websites when you visit our site. We use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. We use cookies to understand how our site visitors link to our site and what pages they view during their visit. Cookies also allow us to personalize your shopping experience, advertise to you on other web sites and speed the check-out process. Your browser must be set to accept cookies before you can place an order at Habibishomemedical.com

How We Strive to Protect Personal Information

These Sites have implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to your Personal Information to employees (or people working on our behalf and under confidentiality agreements) who need to know your Personal Information in order to provide the products and services that you request.While we take precautions to protect your Personal Information, you also play a role in protecting our information. You can help to maintain the security of your online transactions by not sharing your user name or password with anyone. If we receive instructions using your user name and password we will assume that the instructions have been authorized by you. We cannot guaranty the security or any information you transmit to use or from our sites or in unencrypted emails you may send us, and therefore you use our sites at your own risk.

Links to Other Sites

We may provide links to affiliated entities and on occasion to other sites we think you may enjoy. These affiliated sites operate independently of the Habibi Home Medical web sites and have established their own privacy and security policies. For the best online experience, we encourage you to review these policies before submitting any Personal Information through these affiliated sites.